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CUSTOMER SERVICE

SHIPPING TIME

Netherlands 1 to 3 workdays
EU countries 2 to 5 workdays

HOW DO I RETURN AN ITEM?

You can return an item to us within 14 days after receiving the order. Returning something to us is on your own expense. We will either exchange the item(s) and send it to you for free or refund the money. Both the returned item(s) and the packaging must be in unused and new condition, if the product packaging is damaged we will charge a fee of at least 15% of the value of the merchandise. After we received your return the exchange item or refund will be processed within 3 working days.

CAN I CHANGE MY ORDER OR ADDRESS AFTER COMPLETING?

When you’ve placed an order online our fulfillment center starts processing this immediately. The whole process is automated and difficult to edit. So if you find out something is wrong with your order please contact us as soon as possible and we’ll try to help you out as good as we can.
If you have typed down a wrong or incomplete address and the order was completed, please contact our order management team as soon as possible by emailing to info@rockstar-clothing.com. Then we will try to change your address. Unfortunately, sometimes this is not possible anymore because of the automated process in our fulfilment centre.

DO YOU RESTOCK YOUR INVENTORY?

We usually restock our inventory, only on a few special occasions, some items might not get a re-stock. These non re-stocks are communicated through our social media channels.

WHAT TIME IS THE ONLINE RELEASE?

We will announce release dates and times through our website news and as well as our official social media channels (Facebook and Instagram).

We hope you found the answer you were looking for! If not, please contact us through info@rockstar-clothing.com or give us a call at +31 (0)6 15 83 04 78